Alleo Pre-Call Connection Test – Alleo

HowTo Run a Pre-Call Test Connection for Alleo

Alleo currently utilized the Vonage Video API to ensure a smooth calling experience. Therefore, it’s crucial to verify that all components of your connection are functioning correctly. Running a pre-call test helps you check the connection to various critical services. This test also evaluates call quality metrics to ensure both video and audio are optimal.

Here’s a step-by-step guide to running a pre-call test and interpreting the results:

Why Run a Pre-call Test?

A pre-call test is designed to:

Verify proper connectivity to core server endpoints.
Ensure client browser compatibility.
Assess call quality metrics for video and audio.

How to Run the Pre-call Test

Running this test before starting an Alleo Call helps identify and resolve potential issues that could affect your Alleo Call experience.

1. Access the Pre-call Test Tool

Click on the following link to access the pre-call test tool: Run an Alleo Pre-Call Test

This tool will initiate a series of checks to verify that all necessary components are working correctly.

2. Understand the Test Components

The test will evaluate several critical aspects of your connection:

Browser Compatibility: verifies browser support
Video API server: Connects to the Video API server and used for session initialization and signaling.
Video Messaging WebSocket: Clients send and receive Video API session-related messages using this WebSocket.
Video API Media Server: Clients send audio and video to the media server for intelligent and efficient routing to their destination.
Logging Server: The logging server collects anonymized data about quality and possible errors.
Call Quality Metrics: Measures video and audio quality to ensure they meet the required standards.

3. Run the Test

Once you’re on the pre-call test page:

Start the Test: After selecting the Pre-Call Test link, the test will automatically start the test process. This process will check each of the components listed above.
Wait for the Results: The test will take a few moments to complete. The tool will provide a detailed report on each component, including any issues detected.

4. Review the Results

After the test is complete, review the results to understand the status of your connection:

Pass (green check): If all components are functioning correctly, the test will indicate that your connection is ready for a call.
Fail (red x): If any issues are detected, the report will highlight them (in RED), providing details on what needs to be addressed.

5. Save and Send the Report

To save and share the test results:

Save the Report: Scroll to the bottom of the test page and select the link labeled "Save this data as simple test" to download the test results.
Send to Support: Upload the saved report to your Alleo support ticket for further analysis. This will help the Support team diagnose any issues more effectively.

Conclusion

Running a pre-call test is a proactive step to ensure that all aspects of your connection are working correctly before starting an important call within Alleo. By following the steps outlined above, you can identify and resolve potential issues, leading to a smoother and more reliable communication experience. If any issues are detected, sending the report to your support team will facilitate quicker resolution, ensuring that you can make calls without interruption.

By performing this test regularly, you help maintain high call quality and address any connectivity issues before they impact your communication.